Refund Policy

This Refund Policy applies to all paid subscriptions and add-ons for the NextStep service operated by [YOUR LLC LEGAL NAME], LLC. It supplements the Terms of Service; any defined term used and not defined here has the meaning given in the Terms.

1. Subscriptions auto-renew

Paid plans are subscriptions that automatically renew at the end of each billing period (monthly unless we expressly offer a different cadence). The exact amount and interval are shown on the Stripe-hosted checkout page before you pay. See Terms § 8 for the full auto-renewal disclosure.

2. Cancel anytime — no cancellation fee

You can cancel at any time from Settings → Billing, which opens the Stripe Customer Portal. Cancellation takes effect at the end of the current paid period. Your plan stays active until then, and you will not be charged for the next period.

3. Refunds: our default stance

All fees are non-refundable once charged, including for unused portions of a billing period after you cancel, except where required by applicable law or expressly stated in this policy. This reflects the immediate, ongoing nature of the Service (AI inference capacity, contact-discovery budgets, and infrastructure costs we incur in real time).

4. When we will refund

• Duplicate or incorrect charges. If you believe you were charged twice for the same period, charged after a successful cancellation, or charged at the wrong plan amount, contact us within 30 days and we will investigate and refund any error.
• Extended Service outage. If the Service is materially unavailable to you for a continuous period of 72 hours or more due to our fault, we will, on request, credit or refund a pro-rata share of the current period's fee.
• Legally required refunds. Where a non-waivable consumer-protection law (including, for California residents, rights that cannot be limited by contract) requires a refund, we will honor that right.

5. What is not eligible for a refund

• unused time remaining in a billing period after a voluntary cancellation;
• forgotten cancellations (you cancel after the renewal charge posts);
• changes of mind about plan tier or features;
• claims submitted more than 30 days after the charge date;
• usage that consumed AI capacity, contact-discovery budget, or similar metered resources;
• accounts suspended or terminated for violation of the Terms of Service.

6. How to request a refund

Email [email protected] within 30 days of the charge, from the email address on your account. Please include:

• the date and amount of the charge;
• the last 4 digits of the card used (Stripe shows this on your receipt); and
• a short description of what happened.

We typically respond within 3 business days. Approved refunds are issued to the original payment method by Stripe and may take 5–10 business days to appear, depending on your card issuer.

7. Chargebacks and Payment Disputes

Please contact us before filing a chargeback with your card issuer. We can almost always resolve billing issues directly and faster than the card-network dispute process. Chargebacks filed while a support request is open may be defended with evidence of access, the auto-renewal disclosures shown at checkout, the cancel- anytime control in your account, and the records of your acceptance of these terms. Accounts with fraudulent or repeated chargebacks may be suspended under the Terms of Service, and unpaid balances may be referred to collections as permitted by law. Nothing in this section limits any rights you have under applicable law (including the federal Fair Credit Billing Act and California consumer-protection law).

8. Questions

For questions about this Refund Policy, contact us at [email protected] or by mail at: